Business Communication and ICT Essay Example | Topics and Well Written Essays - 1750 words - 1

Business Communication and ICT - Essay Example Contrary to this widely held notion, most messages are communicated through nonverbal clues. Empirical research conducted on this topic suggests that almost 90% of meaning of a message is transmitted in nonverbal forms. Verbal as well as non verbal communications stimuli are critical when transacting business. The two may determine its success or failure in equal measure. Nonverbal communication forms an integral part of communication within businesses. Most businesses utilize the following elements of nonverbal communication: eye contact, gestures, facial expression, appearance and dressing, posture, and written communication. Nonverbal communication underlines the power relationships in the business setting. The key function of nonverbal communication is to facilitate relationships within the business. These relationships incorporate managers, authorities, staff, and customers. The triumph of a business is pegged on effective communication between within these relationships (Goby 2 007, p.432). Goby (2007, p.432) concludes that, in business interactions, appropriate eye contact is critical in businesses since it helps the audience to build trust in the sender. In a business setting, the receivers of a message rely on visual clues in deciding whether to attend to or dismiss the message. Communicators should establish a close eye contact with their audiences as it promoted openness. Good eye contact also enhances building of trust between sender and receiver. People will unlikely buy products or services from a sales person who declines to make constant eye contact. The buyer may deem the seller to be unconvinced about the product and hence treat him/her suspiciously. Facial expressions also form part of nonverbal... This essay focuses on discussing the issue of nonverbal communication that expresses thoughts without using spoken words. Good communication is the groundwork of successful relationships, whether personal, professional, or even in business Nonverbal communication is a powerful tool of communication. This type of communication also utilizes clues that make the message appealing to the recipient as it is stated in the essay. Effective nonverbal communication has an immense contribution to businesses since it provides the parties with a means of interpreting their thoughts and attitudes. Employees within a business engage in frequent communication with its clients, suppliers, personnel, government personnel, and the media. The researcher discusses that Information Communications and Technologies that are a main focus of the second part of the essay enhance the ability of businesses to reduce transaction costs while improving speed and dependability. It is also mentioned in the essay tha t such communication type also cuts down on inefficiencies arising from poor coordination between firms in the value chain hence extracting highest value from transactions. Information Communications and Technologies today also avail effective communication tools for communication between managers, employees, and clients. In conclusion, the researcher mentiones that when well integrated, ICTs has the potential of improving the firm’s performance in terms of amplified market share, extended product range, and tailored products for clients.